99% UpTime Guarantee!
AvaHost has established a reputation as one of the most reliable Web hosting companies in the world.
Our performance, customer service, and technological standards have become
benchmarks in the industry. And because of our strength in
each of these areas AvaHost offers a 99% Uptime Guarantee.
That means your Web site is guaranteed operational 99% of the
time in any calendar month, or your money back for that month.
AvaHost will refund the customer's monthly fee in the event of Service Outages
due to the failure of our Local Area Network or a Web hosting server.
AvaHost will not be held responsible for Service Outages resulting from non-AvaHost
operated equipment including, but not limited to, Internet NAP or data center failures or
congestion (MAE East, MAE West, etc.) and backbone failures. Additionally,
AvaHost will not be held responsible for delays in the registration or
transfer of a domain due to InterNIC related issues, for outages resulting
from malfunctioning customer scripts or applications that are installed by
the customer, nor for unusual traffic spikes or "denial of service" attacks
on customer Web sites.
Refunds will be issued upon request by the customer and upon determination
that a service outage, as defined by this guarantee, has occurred.
Refund requests must be made within thirty (30) days of the issuance of
the invoice that represents the time period during which the service
outage took place.
Additionally, service outages will not include downtime due to Acts of God,
nor for outside security breaches. Finally, AvaHost will not be held liable
for service outage damages resulting in the loss of prospective profits or
anticipated sales or as a result of expenditures, investments, or commitments
in connection with the business.